Les Voyages de Chantal Terms & Conditions
Les Voyages de Chantal is an immersive travel experience by Chantal’s Cheese Shop, offered under the following Terms & Conditions. By purchasing your tickets, you acknowledge, understand, and accept the following:
Age Requirement:
The minimum age to participate in our voyages is 21. No voyagers under 21 on the starting date of the selected voyage will be allowed on any portion of the tour, including but not limited to transportation, lodging, and activities. This policy aligns with the legal drinking age in the US and will be strictly enforced. Reservations made by or on behalf of voyagers under the minimum age will be treated as Canceled by You under our Cancellation Policy. In the event a voyager attempts to violate this policy, and arrives to the tour without meeting the age requirement, they will be asked to leave and not be entitled to a refund or compensation of any kind.
Confirmation Policy:
- Upon purchase, voyagers will receive email instructions for completing registration, which includes Voyage Contract and Voyager Information Sheet, each needing to be signed and returned to us within 10 days of receipt.
- Voyages are not confirmed until we receive payment, Voyage Contract, and Voyager Information Sheet, and not until we have reached a minimum participation threshold. Once we have reached the threshold, we will notify all voyagers via email.
Cancellation Policy:
Cancellation by us:
- Our primary goal will be to deliver a travel experience that delivers the unique perspective outlined in our voyage descriptions. From time to time, however, situations may arise that present difficulties or make the voyage financially infeasible, in part or in whole. We we reserve the right to alter voyage plans, including but not limited to, activities, visits, and lodging accommodations; or, to cancel this voyage in its entirety, including but not limited to the following reasons:
- National/global disaster, war, health risk or any unsafe conditions in the travel area;
- Travel restrictions imposed by governments for any reason;
- Unforeseen emergencies affecting ourselves, our staff, or any third party hosts of lodgements, farm visits, vineyard tours, cooking classes, etc;
- A voyage has not met a minimum participation threshold.
- In the event we alter the voyage plans, we will do our best to fulfill the thematic intent of the voyage to the satisfaction of voyagers. We will communicate these alterations in a clear and consistent manner.
- In the event that your voyage is cancelled, we will issue either a full refund or transfer your reservation to another voyage. Chantal’s Cheese Shop will not be responsible for any other expenses incurred by voyager, including but not limited to, flight expenses or hotel costs.
- In the event of alteration or cancellation, we will notify voyagers in a timely manner. As it relates to a cancellation due to inadequate participation, we will notify voyagers at a minimum of 90 days before the start date of the tour.
Cancellation by you:
- A full refund, minus a 4% transaction fee, may be issued for customer cancellations that occur within both 30 days of purchase and with no less than 120 days before the starting date of the voyage.
- For cancellations after 30 days of purchase or within 120 days before the starting date of the voyage no refunds will be issued for any reason, including emergencies. At the sole discretion of Chantal’s Cheese Shop, tickets may be transferred either to another traveller or to another travel date, but under no obligation or guarantee.
- At no point will partial refunds be issued for any activities or dates missed for any reason.
- Our cancellation policy helps ensure an optimal experience for all voyagers and fair compensation for ourselves and third party providers. You acknowledge that our policy represents fair and reasonable compensation as damages against losses sustained in the event of cancellation.
Travel Risks and Allergies
- Our exploration of cuisine will include exposure to most common food allergens (including, but not limited to, milk, eggs, peanuts, tree nuts, wheat, soy, fish, shellfish, and sesame.) We recommend travelers with related dietary needs communicate this prior to purchase, which we will evaluate on a case-by-case basis. However, the nature of this voyage means that we may not be able to accommodate allergy or dietary preference requests, and under no circumstances do we make any guarantees to the absence of such allergens or adherence to such preferences, nor do we make any statements or guarantees on behalf of any third party, those hired by us or otherwise. As such, our request for allergen information as listed on the Voyager Information Sheet, by email, or via any other communications, does not constitute nor should it be interpreted as an obligation toward accommodation on our part.
- During the voyage, you may be exposed to communicable illness, including but not limited to Covid-19, influenza, colds, and norovirus. You further understand and accept that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, and are beyond ourour control, and cannot be eliminated under any circumstances. You knowingly and voluntarily accept these risksContract, including the risk of serious illness or death arising from such exposures, and/or related damages, loss, costs and expenses of any nature whatsoever.
General Travel & Mobility
- Our voyages commence and conclude on site, as communicated in the voyage description. Transportation outside the parameters of the voyage description, including but not limited to airfare, train fare, bus fare, taxi, and/or rideshare, and accommodations outside the dates established in the voyage description, including but not limited to hotel rooms, are not included in the voyage. We recommend that voyagers wait until receiving final confirmation before booking travel arrangements with airlines, hotels, etc. or to consider refundable options for those bookings.
- Voyages require walking over uneven terrain, including but not limited to farms, vineyards, hiking trails, and cobblestone, as well as stairs and inclines. Voyages may include moderate activity, such as e-bikes. We recommend voyagers with mobility concerns contact us prior to purchase so that we may provide further voyage-specific information.
Image Right’s Release
Throughout the voyage, our team may photograph or video record activities and experiences for use in promoting and marketing our business, including but not limited to, emails, website, printed materials, Substack and other social media channels. We reserve the right to use these photographs, videos, and artistic representations of such, without compensation unless we receive notice of your rejection of this policy in writing before the commencement of your voyage.
Travel Insurance
We recommend voyagers obtain travel insurance, certain policies of which can help cover expenses in the event of changed travel plans and/or emergency medical costs. We recommend researching which provider and plan might work best for you, but we offer the following list as a simple courtesy:
https://www.allianztravelinsurance.com/
https://www.travelexinsurance.com/
https://www.travelinsured.com/
